Data Privacy Policy

In accordance with the provisions of the Personal Data Protection regulations, we inform you that you are providing your personal data to the Data Controller: Camelina Company España, SL, with Tax Identification Number (CIF) B-86036522 and registered in the Mercantile Registry of Madrid: volume 28,146, folio 177, section 8, page M-507049 (hereinafter THE ENTITY), address at Camino de la Carrera, 11, 28140 Fuente el Saz, (Madrid, Spain), contact telephone number 91.733.90.53 and email address info@doxelsupplements.com.

1. PURPOSE OF PROCESSING

The data collected will only be those detailed in the registration form, the contact form or during the purchase process, as well as those that you yourself provide us in the “Comments” section.

Camelina Company does not intend to disclose the User's personal data beyond those cases where it is required to do so by law or by a competent administrative or judicial authority, and may process personal data for the following purposes:

  • Manage your navigation through the Website.
  • Manage the Customer Service, to respond to any questions, complaints, comments or concerns you may have regarding the information included on the Website, as well as any other queries you may have.
  • We may process your data for marketing purposes, provided you have consented to the relevant processing of your personal data. To give us consent to send you information about our services, you must tick the box “Yes, I wish to receive marketing information.” Otherwise, we will not be able to use your personal data for this purpose.
  • User Registration and Management: All information provided on the registration form is used for managing website users. Camelina Company will not accept attempts at fraudulent registrations or those that impersonate individuals or companies. Providing false information on the registration form will result in automatic account termination. Camelina Company reserves the right to verify the information provided by the user through telephone verification.
  • Order Management: When a User purchases a product in our online store through the Website, the data they provide will be used to process, ship, and invoice the purchased products. We will only share the data necessary to deliver the products to the shipping and logistics company. To place orders in the online store, each User will voluntarily provide their personal data, which must be truthful and accurate, under their own responsibility. The User completing the online purchase process declares that they are the owner of the information provided, or, failing that, that they have authorization from the person on whose behalf they are acting. Users may only place orders if they are of legal age. Otherwise, the responsibility for purchases made by minors will fall to their parents or legal guardians.
  • Sending information: All information entered in registration or order forms will be used, where you have authorized us to send you informational communications, to send you information of interest regarding website updates, news about pets, as well as promotions and offers for our products and services or for third-party products and services related to pets. This information may be provided by mail, telephone, and/or email.
  • Answering inquiries: The personal data that the User provides to us through the product inquiry forms will be used to answer the questions and queries made.
  • Camelina Company will ensure the proper use of this website and will remove any content that violates regulations as soon as it becomes aware of any illegal use. However, the user will be responsible for the content they provide.
  • To manage compliance, maintenance, development and control of any relationships that the ENTITY maintains with you.
  • Failure to provide certain information marked as mandatory may prevent us from processing your request through the contact form.

If you provide us with Personal Data of third parties, you are responsible for having informed them and obtained their consent to provide this data for the purposes indicated in the corresponding sections of this Privacy and Cookies Policy.

2. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

The legal basis for processing your data is the consent you give us by clicking the “I ACCEPT THE DATA PROTECTION POLICY” button.

3. RECIPIENTS OF DATA TRANSFERS

We will not transfer your data to third parties. We contract our virtual infrastructure using a “cloud computing” model through the a3ERP suite and under the EU-US Privacy Shield agreement.

4. RIGHTS

Finally, we inform you of your data protection rights.

  • Right to request access to your personal data.
  • Right to request its rectification or erasure (right to be forgotten).
  • Right to request the limitation of your treatment, and to object to the treatment.
  • Right to data portability.
  • To exercise your rights, you only need to submit a written request and attach a copy of your ID. Camelina Company España, SL has appropriate forms available. You can request them or submit your own written request to info@doxelsupplements.com.

If you have any questions about how to exercise these rights, you can contact us at info@camelinacompany.es or call our Customer Service line at +34 91 733 90 53. Telephone service hours are Monday to Thursday from 9:30 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 3:00 p.m.

6. SECURITY MEASURES

Camelina Company España, SL has implemented the necessary technical and organizational measures to guarantee the security of your personal data and prevent its alteration, loss, and unauthorized processing and/or access, taking into account the state of technology, the nature of the stored data, and the risks arising from human action or the physical and natural environment to which it is exposed.

7. UPDATE DATE

Update to the terms of these general conditions Date 24/05/2018