Terms of Service

In compliance with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, the following legal aspects are reported:

  • Website identification: www.camelinacompany.es
  • Website owner: Camelina Company España, SL
  • Address: Camino de la Carrera, 11-11, 28140 Fuente el Saz, Madrid, Spain
  • Contact email: info@camelinacompany.es
  • Phone: 91.910.01.51
  • Tax ID Number: B-86036522
  • Registration Details: Madrid Commercial Registry: volume 28,146, folio 177, section 8, sheet M-507049

General Terms of Use

1. Preliminary Considerations

These legal terms govern the permitted legal use of this website (hereinafter “Website”), whose legal owner is Camelina Company Spain (hereinafter “Camelina Company”). These general terms govern the access to and use of the Website, which the owner makes freely available to Internet users (hereinafter “User” or “Users”). Access to the Website implies the User's unreserved acceptance of these terms. Mere use of the Website, as well as requesting information or placing an order, implies full acceptance of these terms (the “General Terms”).

These General Terms of Use of the Website are formulated in accordance with applicable law. In particular, in accordance with the Civil Code and the Commercial Code, Law 7/1996, of January 15, on the Regulation of Retail Trade, Law 7/1998, of April 13, on General Contracting Conditions and are the only rules applicable to the use of this Website replacing any other, unless prior, express and written consent of Excel Supplements.

2. Use of the Website

The User agrees to use the Website, the services offered on the Website (hereinafter “Services”), and the texts, photographs, graphics, images, icons, technology, software, links, and other audiovisual or sound content, as well as its graphic design and source code (hereinafter “Content”), diligently, correctly, and lawfully, and in particular, agrees to refrain from: deleting, circumventing, or manipulating identifying data of the rights holders incorporated into the Content, as well as technical protection devices or any information mechanisms that the Content may contain.

3. Intellectual and Industrial Property

All Content on the Website is the property of Camelina Company, or, where applicable, it holds the right to use and exploit it, and as such, it constitutes works protected by current intellectual property legislation.

Any transmission, distribution, reproduction, or storage, in whole or in part, of the Content stored on this Website is expressly prohibited without the prior and express consent of Camelina Company. However, Users may reproduce or store the Website's content for their own personal use only. The reproduction of any elements or content from this Website for profit or commercial purposes is expressly and strictly prohibited.

4. Liability for Links

Excel Supplements disclaims all responsibility for the services, content, and/or information provided on other websites linked to this website. In the case of links to third-party sites, the user will be subject to the Terms of Use and Privacy Policy of the new website. Excel Supplements cannot continuously monitor the legality of the content of linked websites. Therefore, if the user detects illegal content on such websites, please inform us so that we can immediately remove the link and, if necessary, report the illegal content.

5. Exclusion of Liability

Camelina Company is not responsible for any losses or damages that the user may incur due to a service outage caused by factors beyond Camelina Company's control. Camelina Company disclaims all liability arising from:

  • Interruptions in the normal operation of the Website due to force majeure, as well as causes not attributable to Camelina Company that result in the Website service being totally or partially inoperative.
  • The unauthorized use by third parties of each User's username and password due to a lack of diligence in safeguarding them.
  • The use of incorrect or false data by our Users, including errors our Users may have made when registering, and those resulting from failure to update their data.
6. Data Collected

This Website can be visited without providing any personal data; however, there are various registration options, inquiries, and order forms where personal data is collected.

Camelina Company only collects the personal data necessary to manage orders and address User questions and inquiries.

The owner of this website, and therefore of the files containing personal data in which the data collected and processed from this website will be included, is Camelina Company, SL, with registered office at Avenida de Somosierra Nº12, Nave 19, 28703 San Sebastián de Los Reyes, Madrid, Spain, and contact email address: info@camelinacompany.es.

7. Use & Purpose of the Data Collected

Information containing personal data will be processed in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data. Personal data is collected on this website for the following purposes:

User Registration and Management: All information provided on the registration form is used for managing website users. Camelina Company will not accept attempts at fraudulent registrations or those that impersonate individuals or companies. Providing false information on the registration form will result in automatic account termination. Camelina Company reserves the right to verify the information provided by the user through telephone verification. Order Management :

When a user purchases a product in our online store through the website, the data provided will be used to process, ship, and invoice the purchased products. We will only share the data necessary to ship the products with the transport and logistics company.

To place orders in the online store, each user will voluntarily provide their personal data, which must be truthful and accurate, under their own responsibility. The user completing the online purchase process declares that they are the owner of the information provided, or, failing that, that they have authorization from the person on whose behalf they are acting.

Users may only place orders if they are of legal age. Otherwise, the responsibility for purchases made by minors will fall to their parents or legal guardians.

Sending Information: All information entered in registration or order forms will be used, unless you have objected to receiving informational communications, to send you information of interest regarding website updates, news about pets, as well as promotions and offers for our products and services or for third-party products and services related to pets. This information may be provided by mail, telephone, and/or email. Answering Inquiries : The personal data you provide through product inquiry forms will be used to answer your questions and queries.

Camelina Company will ensure the proper use of this website and will remove any content that violates regulations as soon as it becomes aware of any illegal use. However, you will be responsible for the content you provide.

8. Use of Cookies

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about a user's browsing habits or their device, and, depending on the information they contain and how the device is used, they can be used to recognize the user.

Types Of Cookies Used On This Website

Functional Cookies: Functional cookies are strictly necessary to provide the services requested by users in relation to the purchase process.

Analytical Cookies: This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company with its principal office at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help this website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of anonymously evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage. Google may transfer this information to third parties when required by law, or when such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the processing of data or information by rejecting the use of cookies through the appropriate settings in your browser; however, please note that doing so may prevent you from using the full functionality of this website. By using this website, you consent to the processing of information about you by Google in the manner and for the purposes set out above.

Social cookies: On our website, users can connect their account with our Facebook/Twitter/Google Plus account or similar social networks. This requires the user's explicit consent.

Advertising and behavioral cookies: These cookies allow us to manage the advertising space on the website as effectively as possible, tailoring the ad content to the content of the requested service or to your website usage. To do this, we can analyze the User's internet browsing habits and display advertising related to their browsing profile.

Affiliate cookies: Affiliate cookies allow us to track visits originating from other websites with which Camelina Company has an affiliate agreement.

How to Manage Cookies on your Device:

Most browsers support the use of cookies. However, the User has the option to choose whether or not to accept cookies.

The most common options offered by browsers are:

Never accept cookies.

The browser asks the User whether to accept each cookie individually.

Always accept cookies.

The User's browser may also include the option to specify more precisely which cookies should be accepted and which should not. Furthermore, the User may also be able to view and delete cookies individually.

9. Disclosure of Personal Data to Third Parties

Camelina Company does not intend to disclose the User's personal data except in cases where it is required to do so by law or by a request from a competent administrative or judicial authority. In the case of shipment of purchased products, disclosure will be strictly limited to what is necessary for the courier, logistics, or transport companies responsible for the shipment, transport, and/or delivery of the purchased product.

10. Security

Camelina Company uses technologies appropriate to the current state of the art to protect personal data and information. The Website is stored on secure servers protected against the most common types of attacks. Camelina Company recommends using strong passwords of at least 8 characters that include a mix of numbers, letters (both uppercase and lowercase), and special characters. It is also recommended to change your password at least annually and to change it immediately if you suspect that a third party may know it.

12. Exercising Your Rights

As a User, you may exercise your rights of access, rectification, erasure, and objection at any time by sending the corresponding request via email from the address used to register with Camelina Company Spain to the following address: info@camelinacompany.es.

You may also use this email address to request to unsubscribe as a registered User whenever you wish and to opt out of receiving electronic communications.

If you have any questions about how to exercise these rights, you can contact us by email at info@camelinacompany.es or call our Customer Service line at 91.654.58.50. Our telephone service hours are Monday to Thursday from 09:30 to 18:00 and Friday from 09:00 to 15:00.